FAQ 

Please read this section before sending us your questions. It is very likely that someone has asked the same questions before you, therefore it will be more convenient and timesaving if you check our FAQ section.

I cannot find the goods I am interested in at Military Range e-shop

  1. I cannot find the goods I am looking for at Military Range e-shop
  2. Do I have to register in order to buy at our e-shop?
  3. I have chosen the payment via bank transfer. How do I proceed?
  4. Can I have a discount?
  5. Can I change or cancel my order?
  6. How can I know if my order is being processed?
  7. How can I track my package?
  8. How long does the shipment take?
  9. Is it possible to pick up the package personally?
  10. I did not manage to pick up the package? Can you send it again?
  11. Can I order the goods at the store?
  12. The size I have ordered does not fit me. Can I replace it?
  13. I did not receive a user manual.
  14. What should I do in case of a warranty claim?
  15. I would like to cancel a newsletter
  16. I did not find the answer to my question.

1. I cannot find the goods I am looking for at Military Range e-shop

It is possible that you may not find the item that you are looking for at our e-shop. But if you have found the item in our or manufacturer´s online catalog it would not be a problem to order it directly from them if it is currently in stock. The prices can be found at the warehouse section of our e-shop https://shop.militaryrange.eu/

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2. Do I have to register in order to buy at our e-shop?

You really don´t have to register in order to buy at our e-shop. Simply add goods to your basket, fill in your contact information, and proceed according to the instructions. However, registration will provide a number of benefits: easier and more convenient shopping experience, tracking of your package. We are also currently working on a reward system for our customers and many more.

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3. I have chosen the payment via wire transfer. How do I proceed?

Please wait for the e-mail with an proforma invoice and proceed as described in the e-mail.

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4. Can I have a discount?

Můžeme nabídnout individuální cenu při větším odběru zboží. For more information contact us at lenka.zakova@militaryrange.com

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5. Can I change or cancel my order?

If your order has not been packed and prepared for shipment, you can change it for free. In case you would like to make a change to your order contact us via e-mail or phone. In case you would like to pair two packages in one shipment please send us a number of your first order in the note with your new order. Please do not forget this step in case you do not want to pay the double shipping fee.

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6. How do I know if my order is being processed?

You can check your package status after login to your Military Shop e-shop account. You will find your current package status in the Your Orders section. You will receive an e-mail wherever there is a change in your shipping status.

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7. How can I track the status of my package?

The shipping number is included in the e-mail you will receive immediately after placing your order. For more information regarding your shipment, please check the tracking service of the carrier you chose.

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8. How long does the shipment take?

If your item is in stock at our or manufacturer´s warehouse, we will prepare the package usualy in next 3 working days. If the goods are not currently in stock, shipment can také between 2-14 working days. For non-European manufacturers (Condor Outdoor, Kabar, Atlanco, Eberlestock) the shipment can take between 10-20 working days, sometimes more.

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9. Is it possible to pick up the shipment personally?

After you have received a confirmation e-mail you can pick up your package at the store you´ve chosen during the order.

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10. I did not manage to pick up the package. Is it possible to send it again?

This may happen. Please call us or write an e-mail and we will send you the package to your address. We would like to point out that we will charge you an additional postage fee.

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11. Can I order the goods in person at the store?

Yes, you can do that at one of our stores in Teplice, Litvinov, or Ústí nad Labem. This option also serves to your advantage because your order will be prioritized and there is no chance the goods you´ve ordered will be sold out before your next visit.

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12. The size I have ordered does not fit. Can I replace it?

Of course, the exchange is possible. Please send us the goods back via post in its original packaging. Please send it as a regular package (never as cash on the delivery package) to our Military Range headquarters in Litvinov. Don´t forget to include a copy of the original invoice with a note of the size of the goods that you would like to exchange it for. We will exchange the goods and send them back to you as soon as the package arrives at our headquarters. We do not charge the postage fee for the first exchange. For every further exchange, we will charge you an original amount of the shipping fee.

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13. I did not receive a user manual.

Please write us an e-mail, and we will send it to you as soon as possible. This only applies to new goods and not used or discarded military items.

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14. What should I do in case of a warranty claim?

For more information, please check our terms and conditions of purchase code.

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15. I would like to cancel a newsletter.

In order to cancel a Military Range newsletter please send your request to info@militaryrange.eu

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16. I did not find the answer to my question.

If you didn´t find the answer to your question, please send it to us via e-mail or call us. Please choose the right contact person to speed up the answer to your question.

Information regarding goods: info@militaryrange.eu

Shipping information: info@militaryrange.eu

Wholesale information: lenka.zakova@militaryrange.com

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