Frequently asked questions and answers

Before you send in your query please read through the questions in the section below. It is possible somebody has asked the same question before. By reading through this section you are saving yourself and us valuable time. Thank you.

1. I can't find goods I am looking for.
2. Do I need to register?
3. I have chosen payment by BACS, what do I do next?
4. Is it possible to get a discount?
5. Can I change or cancel my order?
6. How do I know my order is being processed?
7. Is it possible to track down my parcel?
8. When can I expect delivery?
9. I have chosen the wrong size.
10. I didn’t get a manual with my product.
11. What do I do with regards to claims and returns?
12. Can I cancel your customer newsletter?
13. I haven’t found an answer to my questions.

1. I can't find goods I am looking for.

Usually it is possible as we do business with companies from all over the world. If you have found your required item in our catalogue or in any of the producer's catalogue we advertise on-line then there should not be any problems. However the item must be in stock at our supplier and still available for sale.

2. Do I need to register?

No, you don't. You can simply add items to your basket, go to check out and follow the instructions. We recommend you register if you wish to shop with us regularly as you will be able to amend your info, see your history and actual progress of your orders plus we are preparing a bonus scheme for great savings and other discounts and many more advantages and benefits for our regular customers.

3. I have chosen payment by BACS, what do I do next?

Please wait while we email you an invoice. Since electronic banking is not connected with our trading system, it is possible your billing number will be different from that of your order number. It could happen that your payment number won’t match with our invoice and in this case we will have to manually search for your payment and order and only after we do so we will be able to send you your goods. Except for weekends and public holidays we usually issue proforma invoice the same day you place your order so make sure you quote the Proforma Invoice number as a reference when making a payment.

4. Is it possible to get a discount?

You will automatically receive a discount of 5% from us if your order is over 250 USD (or equivalent). If your order is over 1000 USD (or equivalent) you do not pay for a delivery charge (unfortunately not in case you order goods which are oversized or above standard weight limit or goods that are being shipped abroad). In case you are registered as a frequent customer you can get individual discount or a discount for placing a larger one-off order. For more information please contact us.

5. Can I change or cancel my order?

Yes, you can change or cancel your order free of change if it has not been processed and packed for shipment. All you have to do is contact us via email or telephone and tell us which products/items you wish to add/remove, cancel or change. In case you wish to merge your new order with the previous one (providing it's not been sent to you already) please state this clearly into the notes field. I you fail to do so your orders will be sent separately and you will be liable for two delivery charges.

6. How do I know my order is being processed?

If you are a registered customer you can track down progress of your order through order history. If there is any change to your order status we will also send you an email notifying you of the changes.

7. Is it possible to track down my parcel?

In the information email or in order history you can find the tracking number for your shipment. Please visit the courier's website you have chosen when ordering goods (UPS or DHL). There you can track it down by entering your tracking number into their system.

8. When can I expect delivery?

If all chosen items are in stock they are immediately packed and passed on to the delivery service provider. In case your chosen items are not in stock they should be re-stocked within 3 to 7 days. For manufacturers PANTAC, CONDOR, BELLEVILLE, ALTAMA, KABAR and SURPLUS it can be anything between 10 to 20 working days.

9. I've chosen the wrong size, can I exchange it?

Sure! You can send the item you would like to change to our central store in Litvinov. This must be send in original packaging together with a copy of the invoice and a note stating clearly what size you require. Exchange will be charged according to our standard delivery terms.

10. I didn’t get a manual with my product.

Please contact us and we will send it to you straight away. It can be sent by post, email or by fax if necessary. Please note this relates to new products only!

11. What do I do with regards to claims and returns?

For more information about claims and returns please check our terms and conditions.

12. Can I cancel your customer newsletter?

Yes, this is not a problem. Just send a note to lada.pilzova@militaryrange.com and you will be removed from our mailer list.

13. I haven’t found my question. How can I contact you?

In case you did not found an answer to your question please contact us vie email or by phone. To speed up the process please use the relevant contact from the list below:

For goods/items information:
info@militaryrange.com

For information about your order :
lenka.zakova@militaryrange.com

For shop and discount information:
kamil.krejza@militaryrange.com